We love our new bathrooms. We have lived in our home for 20 years and our Master and Hall Bath had the original builder grade look/furnishings. We gave you guys a budget and carte blanche to deisgn from floor to ceiling and you did a wonderful job! Your deisgn team and project management staff along with the owner were involved with our project, very impressed. The color scheme, the vanity pieces, the tile work, flooring and choice of paints were a great fit to our style. You started the day you said you would and you finished the day you said you would. I got to know some of your staff and the quality craftsmanship of Joel and Josh is great. We liked the tile work so well we had Josh do additional work for us – tile molding around the ceiling – what a wonderful touch to both rooms. Our bathrooms look completely different – an extreme makeover. We loved that you were a one stop shop – we did not have to go to multiple vendors to select all the products to remodel. Thank you and we have spoken very highly of your company and hope referrals come your way.
To the Truly Custom Homes team,
A totally renovated kitchen? I didn’t know what I was in for a few months ago. Today, I am enjoying and loving my newly crafted kitchen.
Michael and the gang came thru with flying colors. They measured and presented me with a very detailed and fair estimate. They work started timely& ended with a big smile and thank you.
The work crew was very knowledgeable of the job and had the skills needed to perform. They worked with me, listened to me and had some input and ideas I found very valuable. More importantly, they were so pleasant and professional. I felt very comfortable with their presence in my home when I could not be there.
When I again consider a remodeling job, I know who to call without hesitation.
A very satisfied customer in Laurel, MD
Dear Mr. McConville,
You have exemplary craftsmen on your staff. I recently had my kitchen renovated, and it was indeed a pleasure to have George and Bill Assigned to the project. They were outstanding. They were informative, prompt, and absolute craftsmen in working to assure that the right materials were selected and delivered. The work was completed in a timely manner and their wise advice saved me money. My kitchen is a dream.
I also had the pleasure of dealing with Shannon. She was unfailingly polite and patient. She always took the time to make sure I understood clearly what was taking place and what was expected of me.
Mr. McConville, the high professional standards, resourcefulness, meticulous attention to detail and outstanding ability demonstrated by George and Bill reflects greatly on them and your business.
Can’t say enough good things about the work crew you sent to my house! John and his assistants were great, courteous, kept their appointments, and very, very helpful. They also did a great job.
I deal with a lot of contractors in my business, and I have to say your company is one of the best. I hope I will be able to send you more business in the future. I you ever need a recommendation, let me know
I am writing this letter in regard to the work done in my home today by Russell. He was the most pleasant and professional worker that I have ever had to do a job for me. Not only did he perform his job in a professional manner, he also was very organized and respectful in his work. Russell worked non-stop to ensure he completed all the work that could be performed.
In light of the upcoming Christmas Holiday it is greatly appreciated that I will now be able to enjoy my new kitchen. Thank you so much.
Truly Custom Homes Owners and Staff.
Ryan and I want to thank each of you for your part in our kitchen project. The end result is amazing and we could not be happier. Your company was the saving grace in our install situation. You were so quick and willing to move our project along and I cannot tell you how much that means to us. Thank you for your support. I honestly cannot say enough about how helpful your staff was through this ordeal!
You are the best!
Take care and thanks again.
I wanted to take this time to express to you what a wonderful job two of your employees Russell & John, did remodeling my kitchen.
When they first arrived at my home on Thursday, January 26 for demolition, I was quite pleased. Russell called first to let me know what time they would be arriving. He along with John showed up right on schedule. Once coming into my home they found what tools, etc. they would need and started to unload the van. They wasted no time whatsoever. Once they took down the old cabinets everything was placed in a corner very neat before awaiting the arrival of bulk trash from my community. Before they left for the day, everything was neat, clean and tidy.
I enjoyed working so much with both of these men, that when I was told that my countertop was in, I called Truly Custom Homes to arrange for installation on Friday, March 3. I was told Russell would be off that day. I decided instead of using two other men that I hadn’t worked with before, I would wait for Russell to return on Monday March 6 (along with John). This was a request of mine and I am glad that Truly understood how pleased I was with the work from both of these individuals, that I was willing to be without my kitchen for one more weekend.
It is so often that customers complain when they receive bad service. I wanted to make sure that it went on record, what a WONDERFUL job Russell and John did. Before leaving the job, they made sure everything was to my liking as well as cleaning up behind themselves once again.
I owe these two guys a world of gratitude for making my remodeling kitchen project a huge and painless success.
I would like to personally thank you and everyone else at Truly Custom Homes for our beautiful new bathroom. Doing business with you all has been so wonderful. Tim and I truly appreciate your great sense of style and the commitment your company has to great customer satisfaction. When Tim and I came into your office for the first time, we no idea how we wanted our bathroom to look. You helped us choose the style and design that truly reflects our taste. You skillfully maneuvered us through any questions or uncertainties we may have had, and helped us chose materials creating a space which is serene and classy. I feel like I am at a spa every time I take a shower! You have an amazing gift for design and the most pleasant personality. You are truly a joy to speak with.
Truly Custom Homes’ approach to a project reflects professionalism and organization. We loved that all the parties involved met with us before the project began to review the details, conveying a unified understanding of all aspects of the work to be completed. We know that no project of this magnitude ever comes to completion without some sort of a hiccup along the way, and when ours hit with the heated floor, you all responded quickly to rectify the issue. That reinforced that you were all committed to quality work.
I would also like to commend Mark on his supervision of the project and his dedication to detail. His suggestions for design improvements in our flooring layout gave us a much more beautiful outcome than we would have had with the design we planned on our own. His skill and pleasant personality made working with him a pleasure.
So thank you, thank you, thank you for a wonderful remodeling experience. Tim and I will recommend you highly to anyone we can and wish you the best for your continued service to your customers.
..to say a big thank you to your company for your superb services during the course of my kitchen remodeling period.
…For the congeniality of Mr. George Cheverton who initially measured my kitchen for remodeling
…For Michael, the overseer and manager for my remodeling, who was prompt, understanding, assuring and most comforting during my intervals of remodeling stress and worry
…For Matt and Mike the service men who, from day 1 were truly the BEST service providers, to this date, that I have ever met. Matt and Mike were a true team in every sense of the word
…Matt was a most diligent, analytical, and meticulous service man. He paid extreme attention to detail which is a remarkable trait .
..I thank Truly Custom Homes Service Organization for your prompt and outstanding attention and loyalty to the completion of my kitchen. My kitchen is gorgeous and I am enjoying the fruits of your company’s labor!!!
I would just like to compliment the personnel that I worked with while remodeling my kitchen. It was a pleasure dealing with Mike (in the office) with scheduling etc. He was always pleasant and honest with all his responses to my questions. It was also a pleasure to work with the gentlemen that came to my house to perform the work. They were always on time. That in itself is a big A+ in my book. They worked in a very professional manner and showed respect for me and my home.
You have a great group of employees, HATS OFF TO ALL OF THEM! Mike in office, Mike in field, Matt and Brian.