Distinctive Kitchens and Baths
 info@dkb-tch.com  |    410-414-9650

02
JAN
2013

Kathleen R.

Comments : Off

Dear Michael,

I wanted to take this time to express to you what a wonderful job two of your employees Russell & John, did remodeling my kitchen.

When they first arrived at my home on Thursday, January 26 for demolition, I was quite pleased. Russell called first to let me know what time they would be arriving. He along with John showed up right on schedule. Once coming into my home they found what tools, etc. they would need and started to unload the van. They wasted no time whatsoever. Once they took down the old cabinets everything was placed in a corner very neat before awaiting the arrival of bulk trash from my community. Before they left for the day, everything was neat, clean and tidy.

I enjoyed working so much with both of these men, that when I was told that my countertop was in, I called Truly Custom Homes to arrange for installation on Friday, March 3. I was told Russell would be off that day. I decided instead of using two other men that I hadn’t worked with before, I would wait for Russell to return on Monday March 6 (along with John). This was a request of mine and I am glad that Truly understood how pleased I was with the work from both of these individuals, that I was willing to be without my kitchen for one more weekend.

It is so often that customers complain when they receive bad service. I wanted to make sure that it went on record, what a WONDERFUL job Russell and John did. Before leaving the job, they made sure everything was to my liking as well as cleaning up behind themselves once again.

I owe these two guys a world of gratitude for making my remodeling kitchen project a huge and painless success.

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